Performance Specialist - Post Acute & Community Partnerships

Position Summary:

The Post-Acute Network Performance Specialist is responsible for facility-level performance engagement and operational partnership across Luminis Health’s post-acute network.

This role serves as the hospital-designated performance liaison to Skilled Nursing Facilities (SNFs) and, as phased, Inpatient Rehabilitation Facilities (IRFs), Long-Term Acute Care Hospitals (LTACHs), and other post-acute partners.

The Specialist supports execution of the enterprise post-acute strategy by conducting structured performance reviews, identifying operational barriers impacting throughput and readmissions, and facilitating resolution pathways in coordination with internal and external stakeholders.

This position operates at the partner-performance level and does not perform inpatient discharge planning, placement decisions, or care management workflows.

Essential Job Duties:

• Conduct Facility-Level Performance Reviews 
  Lead recurring structured performance discussions with assigned post-acute partners to review throughput, readmissions, referral patterns, and operational reliability metrics.

• Monitor Partner Performance Trends 
  Analyze facility-specific data to identify emerging patterns related to acceptance timeliness, cycle time variability, readmission trends, and escalation frequency.

• Support Barrier Identification and Resolution 
  Identify recurring operational or clinical barriers impacting patient transitions and coordinate structured resolution plans in collaboration with partner leadership and internal stakeholders.

• Facilitate Escalation Communication 
  Serve as the first-line external liaison for performance-related concerns, ensuring timely documentation, communication, and follow-up of identified issues.

• Promote Throughput Reliability 
  Work with post-acute partners to improve referral responsiveness, documentation alignment, authorization readiness, and discharge progression reliability.

• Support Preferred Network Performance Standards 
  Reinforce established performance expectations and tiering criteria through routine engagement and performance transparency.

• Strengthen Clinical Alignment Conversations 
  Collaborate with facility clinical leadership to review readmission diagnoses, high-impact DRG trends, and transition breakdowns that may impact system performance.

• Maintain Structured Performance Documentation 
  Track meeting outcomes, barrier logs, corrective actions, and performance improvement initiatives in accordance with departmental governance standards.

• Provide Intelligence to Manager and Director 
  Escalate systemic trends, recurring patterns, and high-variance performance issues to leadership to inform enterprise-level decision-making.

• Support Network Expansion and Governance Scaling 
  Assist with onboarding of new partner facilities into the governance model as the network expands across SNF, IRF, LTACH, and home-based settings.

Qualifications/Experience Requirements:

Bachelor’s degree in Healthcare Administration, Public Health, Social Work, or related field required.

Minimum of 3–5 years of experience in post-acute care, care management, hospital operations, or healthcare performance improvement.

Demonstrated experience in one or more:

Required License/Certifications:

Working Conditions, Equipment, Physical Demands:

Requires travel between Luminis Health campuses and post-acute partner facilities

Physical Demands – Light Duty

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.