Patient Relations Coordinator

Position Objective:

Responsible for providing support and assistance to patients and their significant others throughout the Medical Center. Such assistance includes, but is not limited to: facilitating complaint resolution, assisting with complex decision making and providing education to patients, families and staff on Advance Directives and patient rights issues.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Assesses the level of anxiety and understanding in patients, families and staff, intervenes to facilitate the reduction of stressors or problem issues, using multiple sources of information and assessment skills.
2. Plans realistic individualized patient and family goals in terms of times, measurable and behavioral, outcomes, in collaboration with other health care disciplines.
3. Assists patients/family with complex decision-making with treatment plans, life support issues, organ donation, advance directives and other related issues.
4. Provides education to staff, patients and the community on a regular basis regarding issues of patient rights and other patient relations issues.
5. Documents appropriately in the medical record when interventions and recommendations are made.
6. Acts as a resource/liaison between the Medical Center and community groups and agencies.
7. Makes rounds each day to all Main Campus inpatient units and the Emergency Department to collaborate with Nurse Manager/Charge Nurse, Patient advocates and others regarding patient and family issues and needs.
8. Communicates status of patient issues on a regular basis to the Manager of Patient Advocacy Services and serves as a resource in the absence of this position.
9. Coordinates issues regarding patient rights and Advance Directive, including on going monitoring of compliance.
10. Maintain Concerns and Grievances within the regulatory response and follow up guidelines

Educational/Experience Requirements:

• Bachelors Degree from an accredited college or university.
• Clinical degree preferred
• Three years progressive experience in an inpatient clinical care setting.

RequiredLicense/Certifications:

• None

Working Conditions, Equipment, Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands – Medium

_{Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.}

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.